If you’re looking to return or exchange your order for any reason, we’re here to help! Ravenol USA LLC offers returns within 30 days of purchase. You may return your product for store credit, exchange it for a different product, or receive a refund to the original payment method.
Exceptions to our Return and Refund Policy
- Discounted or Sale Items: Discounted items are final sale and cannot be returned or exchanged.
- Condition of Returned Items: Items must be returned in their original packaging, with labels, and show no visible signs of wear or use.
How to Initiate a Return
- Request a Return: Send us an email to sales@ravenol-usa.com with an enclosed Return Form.
- Receive Your Return Confirmation: We will email you a return confirmation.
- If the Return is Due to Our Error: (e.g., incorrect item sent, damaged goods) We will email you a prepaid return shipping label with instructions.
- If the Return is Not Due to Our Error: (e.g., change of mind) We kindly ask that you return the items at your own cost to the following address:
Ravenol Returns
951 Simuel Rd
Spartanburg
29301
SC - Ship Your Return: Pack your items securely and send them back to us.
Additional Information
- Processing Time: Once we receive your return, please allow 5-7 business days for us to process your refund, exchange, or store credit.
- Shipping Fees: The cost of return shipping is free for customers. However, original shipping fees (if any) are non-refundable.
- Restocking Fees: We do not charge a restocking fee for returned items.
- Lost or Damaged Returns: Ravenol USA LLC is not responsible for items lost or damaged in return transit. We recommend using our prepaid label and packing items securely.
Contact Us
If you have any questions about our return policy or need further assistance, please contact us at:
Email:sales@ravenol-usa.com
Phone: +1 864-921-9325