Privacy policy

Effective Date: 11/12/2024

Ravenol USA LLC ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.ravenol-usa.com ("Site"), and when you make purchases of our products. Please read this Privacy Policy carefully to understand our practices regarding your information.

By using our Site, you consent to our data practices described in this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We collect information from you when you register an account, place an order, subscribe to our newsletter, fill out forms, or interact with us in other ways on our Site. The types of information we may collect include:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details (e.g., credit card information) when you make a purchase.
  • Account Information: Username, password, and other account-related details.
  • Automatically Collected Information: IP address, browser type, device information, and browsing activity collected through cookies and similar technologies.

2. How We Use Your Information

The information we collect from you may be used in one of the following ways:

  • To personalize your experience: We use your information to better respond to your individual needs.
  • To improve our website: We continually strive to enhance our Site based on feedback and usage data.
  • To improve customer service: Your information helps us respond to your service requests and support needs.
  • To process transactions: We use your data to complete orders and fulfill service requests.
  • To send periodic emails: The email you provide for order processing may be used to send updates regarding your order, plus occasional company news and promotions.

3. Credit Card and Payment Data Security

We use Stripe as our secure payment processor to handle sensitive payment information, including credit card data. Stripe processes your payment information through a secure system that meets industry-standard security measures, including encryption and PCI-DSS compliance. Ravenol USA LLC does not store your full credit card information on our servers; rather, Stripe processes and stores your payment data according to their Privacy Policy and security standards.

For more information on how Stripe handles your payment data, please review Stripe’s Privacy Policy.

4. Use of Cookies

Ravenol USA LLC and its third-party service providers use cookies to collect data about your browsing on our Site. Cookies help us improve our website performance, personalize user experiences, and enhance security. They may also be used for fraud prevention and advertising purposes.

  • Types of Cookies Used: We use cookies to understand browsing patterns, improve our Site’s functionality, and store preferences. Third-party partners may use cookies for targeted advertising based on your browsing activity on our Site.
  • Managing Cookies: You can adjust your browser settings to control or block cookies. Please note, however, that some features of our Site may not function properly if cookies are disabled.

5. Additional Technical Information Collected

We may also collect information about the type of operating system and browser you use to access our Site, along with your IP address and referring domain. This data helps us optimize our Site’s compatibility and prevent fraud.

6. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • With trusted third parties: We work with service providers who help us operate our Site, conduct business, and serve our customers. These providers are obligated to maintain the confidentiality of your information.
  • For legal and safety reasons: We may disclose your information if required by law, to enforce our policies, or to protect our rights, property, and safety.
  • With advertising partners: Non-personally identifiable information may be shared with advertising and analytics providers for marketing purposes.

7. User-Generated Content

Any suggestions, ideas, reviews, or other content you submit to us will be considered non-proprietary contributions to Ravenol USA LLC. By submitting content, you grant us a non-exclusive, royalty-free, transferable, worldwide license to use, store, display, modify, and distribute your content on our Site and affiliated platforms, including for commercial purposes. You agree not to post unlawful, offensive, or defamatory content.

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Access and Correction: You may request access to or corrections for your personal data.
  • Deletion: You can request the deletion of your personal data, subject to legal requirements.
  • Opt-Out: You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us at sales@ravenol-usa.com.

9. Retention Period

We retain personal information as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

10. Children’s Privacy

We do not knowingly collect information from children under 13. Our Site, products, and services are directed to people 18 years of age and older. If we become aware of any data collected from a child under 13, we will delete it promptly.

11. California and Other Regional Privacy Rights

Under the California Online Privacy Protection Act (CalOPPA), we will not distribute your personal information to outside parties without your consent. If you reside in California, you may request details about our data practices, including data collection and sharing with third parties.

12. Data Security

We implement security measures to protect your data. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. When significant changes are made, we will update the Effective Date above or notify you via email. Your continued use of the Site after such changes constitutes acceptance.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Ravenol USA LLC
Registered Address: 951 Simuel Rd, Spartanburg, SC 29301, USA
Phone: +1 864-921-0206
Email: sales@ravenol-usa.com